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Terms and Conditions

Refund and Exchange Policy

At ReelQuestCrypto.net, we are dedicated to ensuring a positive gaming experience for all our users. If you are not fully satisfied with our services, we are happy to assist with refund or exchange requests. This Refund and Exchange Policy outlines the conditions and procedures for requesting refunds or exchanges.

1. Requirements for Refunds
To request a refund, please submit your request within the specified period from the date of purchase and meet the following conditions:

The service or game features must be unused or in their original state.

You must provide proof of purchase, such as a receipt or order number.

You must have contacted our support team to resolve any issues before requesting a refund.

2. Refund Process
To request a refund:

Contact our support team via email at support@ReelQuestCrypto.net or by phone.

Provide your order details and the reason for your refund request.

Submit the required documentation, such as receipts or screenshots.

Our team will review your request and notify you of the outcome within 7 business days.

3. Partial Refunds
In some cases, partial refunds may be granted, including but not limited to:

If the service or game features have been partially used or accessed.

For items purchased during special promotions or discount offers.

4. Exceptions
Refunds will not be granted in the following cases:

Digital content or in-game purchases that have already been accessed or downloaded.

Personalized or custom-made game elements.

Items purchased during final sales or promotional events.

5. Refund Method
Once your refund request is approved, the refund will be processed as follows:

The refund will be issued to the original payment method.

Processing may take 7-10 business days.

We are not responsible for delays caused by your bank or payment provider.

6. Exchange Policy
If you wish to exchange a product or service:

Contact our support team with your order details.

Clearly state the reason for the exchange.

Our team will guide you through the exchange process.

7. Contact
For any questions or assistance regarding refunds or exchanges, feel free to contact us:

Email: support@ReelQuestCrypto.net

Thank you for choosing ReelQuestCrypto.net! We're here to ensure you have the best possible experience.